What is the best way to deal with someone who responds in a hostile manner toward you?

What is the best way to deal with someone who responds in a hostile manner toward you? Should you try to respond cooperatively, or should you “fight fire with fire?”

Also, since we are discussing “the best way to deal hostility”,  What are your most commonly used approaches to handling conflict when someone responds to you in a hostile manner (or try to start conflict)?  What can you do to expand your repertoire and be more effective at conflict management?

Give examples or share an experience. You may also add research or cite a source.

Discuss and respond to at least three or four of your peers.

Note: This discussion and your feedback is worth up to 50 points!

Note: No Judgement. The goal is to prepare yourself for being a more effective leader. Handling conflict in a requirement in leadership.

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