NUR4667 Rasmussen College UCCO Healthcare Management Paper

PROJECT 1

Barbara was recently hired as a regional manager for the Urgent Care Clinic Organization (UCCO). One of her first tasks is to compile a strategic plan for the executive committee to review. The overall goal of the strategic plan is to identify specific actionable items that can better position the clinic organization.

For this assignment on UCCO, complete a minimum 2-page summary to explain why the organization should devote time to planning and why a strategic plan is needed.

Visit the Rasmussen online Library and search for a minimum of 4 articles covering the topics of strategic planning and healthcare management. Conduct academic research using the library’s databases, like:

• Discovery
• Business Source Complete via EBSCO
• Business via ProQuest

• What can a healthcare organization accomplish with the strategic planning process?
• What would you recommend as areas of focus for Barbara’s strategic plan?
• Discuss how Barbara can achieve a balance between historical and current topics in healthcare?
  • How should she apply them for her strategic plan?
• What type(s) of primary and secondary research would you recommend Barbara conduct? What are the benefits? Explain.

Remember to integrate citations accurately and appropriately for all resource types; use attribution (credit) as a method to avoid plagiarism. Use NoodleTools to document your sources and to complete your APA formatted reference page and in-text citations.

Transferable Skills for this Project Stage:

Information Literacy

Submit your completed assignment to the drop box below. Please check the Course Calendar for specific due dates.

PROJECT 2

Barbara receives an email from her manager asking about the progress of the strategic plan. The manager informs Barbara that UCCO is wanting to implement a new electronic health record (EHR), to improve the overall process of providing quality patient care; and organizational challenges. After her discussion, Barbara realizes that she would need to complete a situational analysis. By performing a situational analysis, planners can help anticipate and manage change. Understanding the internal and external environment is also critical to an effective strategic plan. For the external environment, planners look at opportunities and threats. For the internal environment, planners look at strengths and weaknesses.

For this project assignment on UCCO, complete a minimum of a 1-2 page report and two SWOT tables to describe key opportunities, threats, strengths, and weaknesses in selecting an electronic record system. Your written report should address the following concepts:

Visit the Rasmussen online Library and search for a minimum of 2 articles covering the topics of electronic health record implementation. Conduct academic research using the library’s databases, like:

• CINAHL
• Discovery
• Business Source Complete via EBSCO
• Business via ProQuest
• What is the current economic situation for UCCO? What suggestions can Barbara make to help mitigate financial issues? Use the financial review provided in the UCCO case.
• What type of electronic record system should Barbara recommend for the company? What is her best option? What are the financial implications? Explain the choice based on what the system can provide in comparison to the organizational challenges?

Visit the Internet and search for a minimum of 2 electronic health record systems. Search for types of EHR systems.

To complete this assignment, construct two situational/SWOT analysis tables – one for each electronic record system being considered – that contains the following:

• External influences – opportunities and threats.
• Internal influences – strengths and weaknesses.
• Trends that can impact clinic performance, market and financial position
• EHR System functions and capabilities
• EHR End-user requirements and ease of use

Remember to integrate citations accurately and appropriately for all resource types; use attribution (credit) as a method to avoid plagiarism. Use NoodleBib to document your sources and to complete your APA formatted reference page and in-text citations.

Transferable Skills for this Project Stage:

Digital Fluency Critical Thinking

PROJECT 3

Now that Barbara has an understanding of the factors that influence clinic performance, it is time to set priorities and develop a preliminary strategy. A clear strategy helps to focus energy and resources, establish organizational direction, and strengthen operations where there are opportunities for improvement.

For this project assignment on UCCO, complete a minimum of a 2-page report to describe a high-level strategy with associated action items for, to include the following concepts:

• Based on the results of the SWOT analysis, what should Barbara recommend as an overall strategy?
• How will the selection of the chosen EHR system contribute to the strategy? Further explain why it was the best choice.
• On what basis should she develop actions items? What should the action items be, as they directly relate to the strategy?
• What should the recommended outcomes and/ or long-term goals be, based on the action items?

Visit the Rasmussen online Library and search for a minimum of 2 articles covering the topics of strategic planning and healthcare management. Conduct academic research using the library’s databases, like:

• CINAHL
• Discovery
• Business Source Complete via EBSCO
• Business via ProQuest

Remember to integrate citations accurately and appropriately for all resource types; use attribution (credit) as a method to avoid plagiarism. Use NoodleBib to document your sources and to complete your APA formatted reference page and in-text citations.

Transferable Skills for this Project Stage:

Critical Thinking

PROJECT 4

A strategic plan is a document used to structure and communicate organizational goals. It is also used to mitigate risks and alleviate the potential for legal cases. Barbara receives information that there is an additional, more pressing issue at a satellite clinic that is not documented in the original UCCO case. This issue relates to the emergency care clinic, which is used to treat patients with trauma-related injuries. The clinic has been over-utilized for the past year, resulting in stressed staffing, overwhelming costs, and decreasing quality of patient care and customer satisfaction. Staff productivity is affected by use of personal cell phones and clinic equipment is often used for social media.

In one particular case, a 13-year old patient was seen for trauma care by the UCCO Emergency Clinic. The patient’s parents make it clear to the staff that they are not willing to give consent to any procedure involving blood products or transfusion. The risks are explained to the parents. The patient arrived unconscious but shortly regains consciousness. After the parents leave the room, the patient tells the nurse that she is afraid of dying and would like any care, including blood procedures and products, to save her life. The nurse later finds out that the rejection by the parents was due to religious reasons. The nurse quickly discusses the case with fellow employees, one of which posts comments on her social media page using a clinic-owned computer. The nursing director give a verbal warning to all involved nurses and staff.

Visit the Rasmussen online Library and search for a minimum of 3 articles covering the topics of ethics, healthcare professionalism, and federal legislations. Conduct academic research using the library’s databases, like:

• CINAHL
• Discovery
• Business Source Complete via EBSCO
• Business via ProQuest

In the databases use basic search languages (controlled vocabulary/keywords) to determine ethics laws specific to this situation. Some keywords to consider are healthcare professional code of ethics. Then, refine your searches based on your search results. Make sure to include a minimum of 3 credible, academic sources in your paper.

Using your research, address the following points in a minimum of 3-page report:

• Was the nursing manager legally compliant with to protect patient information? Explain the legal risks and support with federal legislations and professional expectations, such as HIPAA and professional codes of ethics.
• What bearing does the age and religious requests have on the patient’s case? Are there medical and ethical laws that supersede the parent’s requests?
• What is the role and importance of communication among UCCO facilities, particularly in reference to compliance and ethical standards?
• What are the ethical and professional factors of using social media?
• Were the reactions to the patient’s case illegal, or just unethical? How does this align with UCCO’s mission, values, and strategic action plans? How does it compare to your own personal beliefs and values?

Remember to integrate citations accurately and appropriately for all resource types; use attribution (credit) as a method to avoid plagiarism. Use NoodleBib to document your sources and to complete your APA formatted reference page and in-text citations.

Transferable Skills for this Project Stage:

Ethics & Professional Responsibility

PROJECT 5

Barbara schedules a meeting with a core group of clinic managers. The purpose of the meeting is to review the strategic plan and to gather additional feedback from the managers. Barbara is aware of the importance of diversity within the organization. Diversity and inclusion is particularly important because of the population served by UCCO facilities. However, she realizes during the meeting that there may be some issues with diversity and culture. Furthermore, how diversity and culture impact team performance. Several managers made comments regarding distribution of work and employee perspectives based on stereotypes. She also found out that there are many personality conflicts and issues with subordination. Barbara encountered the conflict and degradation comments, first-hand during the meeting.

Visit the Rasmussen online Library and search for a minimum of 3 articles covering diversity and culture and teamwork.

For this project assignment on UCCO complete a minimum of a 3 page report to address management of change with strategic planning and with the following concepts:

• What is the role of executives in the process of change management and strategic planning? How do issues with diversity and culture relate to change management?
• Why is diversity inclusion important? What are the benefits? Specifically address UCCO purpose for diversity.
• Discuss how working with others can help with respect for diversity and respect for diverse perspectives.
• What are the challenges and benefits of employing a diverse workforce?
• What should Barbara’s plan be for encouraging teamwork among a diverse workforce and ensuring that employees make meaningful and valuable contributions to team projects and tasks. Incorporate Barbara’s personal experience with the team of clinic managers.

Remember to integrate citations accurately and appropriately for all resource types; use attribution (credit) as a method to avoid plagiarism. Use NoodleBib to document your sources and to complete your APA formatted reference page and in-text citations.

Transferable Skills for this Project Stage:

Diversity & Teamwork Communication

PROJECT 6

Throughout your education, you have been asked to research topics and write papers, engage in thought-provoking discussions, consider diverse perspectives, and a host of other challenges that have required you to use both your discipline-specific skills as well as your soft skills. These are called transferable skills, and are skills that you develop that can be transferred and applied within your chosen career. Transferable skills are highly valuable and essential for career success.

Throughout this course, you have been working on a project that allowed you to demonstrate your understanding of the transferable skills. It is now time to submit your project/assignment and add a transferable skills reflection.

To complete this assignment, you will need to do the following:

Part I: Compiling Your Exemplar Project

• Compile all of your completed course project assignment deliverables. Place them in the proper order, and save them in a single Microsoft Word document.

Part II: Transferable Skills Self Reflection

1. In a minimum of 1 full page, using Microsoft Word, write an essay (full introduction and conclusion), which includes the following:
   • Describe the knowledge, skills and/or attitudes regarding each of the transferable skills that you’ve gained as a result of completing this particular project/assignment.
   • Discuss the ways that you are going to incorporate the transferable skills (the transferable skills that you showcased in your exemplary project) into your work within your chosen career field.
   • Describe your future goals based on the transferable skills that you’ve chosen to showcase.
   • Write your paper utilizing proper tone, spelling and grammar.
2. Once you have completed your reflection assignment, add it to the end of the document you compiled in part I. The self-reflection should be the last few pages of your exemplar project. If done correctly, everything will be one document!
   
3. Save the compiled document to a folder. Then, zip or compress the folder, and submit the zipped folder to the drop box.

Note: For help with zipping or compressing your files, please visit the How Do I Zip Files? page.